Abstract

Despite a large number of Knowledge Management (KM) initiatives implemented in organizations, they often fail to manage the natural heterogeneity of organizational knowledge sources. Many approaches to KM have been only based on new information systems technologies to capture all the possible knowledge of an organization into databases that would make it easily accessible to all employees. To overcome heterogeneity, documentation overload and lack of context this article proposes Onto-DOM, a question-answering ontology-based strategy within a Distributed Organizational Memory.