Abstract

2017 saw the occurrence of two major IT disasters: the meltdown that plunged into chaos British Airways’ flights at Heathrow and Gatwick airports, and the WannaCry malware hit on Microsoft Windows systems. Incidents like these exemplify how fragile the digital is and how systemic the problems caused by digital failures can be. This paper explores some possible solutions to ensure that any damage caused by such failures is limited. These include redundancy, reflexivity and insurance, accountability, and collaboration.