Personal Trust and System Trust in the Sharing Economy: A Comparison of Community- and Platform-Based Models

Frontiers in Psychology 11 (2020)
  Copy   BIBTEX

Abstract

Currently, new business models created in the sharing economy differ considerably and they differ in the formation of trust as well. If and how trust can be created is shown by a comparison of two examples which diverge in their founding philosophy. The chosen example of community-based economy, Community Supported Agriculture (CSA), no longer trusts the capitalist system and therefore distances itself and creates its own environment including a new business model. It is implemented within rather small groups where trust is created by personal relations and face-to-face communication. On the contrary, the example of a platform economy, the accommodation-provider company Airbnb, shows trust in the system and pushes technological innovations through the use of platform applications. It promotes trust and confidence in the progress of technology. For the conceptual analysis, the distinction between personal trust and system trust defined by Niklas Luhmann is adopted. The analysis describes two different modes of trust formation and how they push distrust or improve trust. Grounded on these analyses, assumptions on the process of trust formation within varying models of the sharing economy are formulated as well as a hypothesis about possible developments is introduced for further research.

Other Versions

No versions found

Links

PhilArchive

    This entry is not archived by us. If you are the author and have permission from the publisher, we recommend that you archive it. Many publishers automatically grant permission to authors to archive pre-prints. By uploading a copy of your work, you will enable us to better index it, making it easier to find.

    Upload a copy of this work     Papers currently archived: 101,628

External links

Setup an account with your affiliations in order to access resources via your University's proxy server

Through your library

Similar books and articles

Defining Trust as Action: An Example from Hungary.Katalin Illes - 2009 - Philosophy of Management 7 (3):69-80.

Analytics

Added to PP
2020-12-22

Downloads
7 (#1,649,177)

6 months
3 (#1,499,259)

Historical graph of downloads
How can I increase my downloads?