Abstract

Europe has the most educated generation in its history, yet an alarming number of graduates are overqualified. This paper explores the intersection between education and work from the perspectives of those involved in a sector that is prone to overqualification: the call centres of Romania’s thriving business service sector. Based on over 100 in-depth interviews with young people, human resource personnel, and managerial staff at different levels of seniority, the paper maps subjective views about overqualification. Despite the objective classification of employment in call centres in terms of national occupational codes, most interviewees, regardless of their role, were unlikely to read their employment through the lenses of overqualification. Young people internalised the gap between education and employment and learned not to attach strong employment-related expectations to degrees, especially those in the social sciences and humanities (non-STEM). Managers and HR staff highly regarded company-specific skills and had learned to tap into a group of graduates without clear labour market routes. The paper conceptualises the availability of jobs at the bottom of the ‘knowledge economy’ in connection with employment structures available in the economic semi-periphery and problematises politically the question of overqualification.