Starbucks’ Racial-Bias Crisis: Toward a Rhetoric of Renewal

Journal of Media Ethics 34 (4):215-227 (2019)
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Abstract

ABSTRACTThis paper seeks to reframe crises as moments of organizational opportunity instead of moments of organizational threat. The predominant crisis communication approach involves defensive pos...

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10.1080/23736992.2019.1673757

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The New Rhetoric: A Treatise on Argumentation.Chaïm Perelman & Lucie Olbrechts-Tyteca - 1969 - Notre Dame, IN, USA: Notre Dame University Press. Edited by Lucie Olbrechts-Tyteca.

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