Abstract

Knowledge management is important in the construction industry, but there is a dramatic gap between rhetoric and reality, highlighting mistaken expectations of technology. We report on a case study of a major construction company. The UK construction industry, with scarce academic qualifications, and limited use of IT, depends on knowledge sharing, and, crucially, on tacit knowledge. Economic crisis presents particular problems, and recent trends in work organization have far-reaching implications. The industry depends on human knowledge, with limited systems support. A shared concern for health and safety provides the surest guarantee of sustainability of both knowledge and the company