Abstract

New production and work practices set new proficiency requirements for employees in operative organisations. Most of these requirements involve information and communication. We can train and educate people to meet with these challenges and design their physical and information environments to support and facilitate them in their work. New information tools play a central role in this development. But what kind of tools? How to apply these tools to enhance employees’ learning by reflection. In this article we will discuss the emergency of shop-floor information environment from the sociotechnical point of view. In addition, the possibilities and limitations of electronic performance support as a solution are evaluated. Shop-floor information artifacts are tools used to produce, organise, store and distribute work related information in a shop-floor environment. They may be very simple like handwritten notes or user interfaces to extremely complex data management systems