Results for 'Service impact'

973 found
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  1.  27
    When Do Pediatricians Call the Ethics Consultation Service? Impact of Clinical Experience and Formal Ethics Training.Mark C. Navin, Jason Adam Wasserman, Susanna Jain, Katie R. Baughman & Naomi T. Laventhal - 2020 - AJOB Empirical Bioethics 11 (2):83-90.
    Background: Previous research shows that pediatricians inconsistently utilize the ethics consultation service (ECS). Methods: Pediatricians in two suburban, Midwestern academic hospitals were asked to reflect on their ethics training and utilization of ECS via an anonymous, electronic survey distributed in 2017 and 2018, and analyzed in 2018. Participants reported their clinical experience, exposure to formal and informal ethics training, use of formal and informal ethics consultations, and potential barriers to formal consultation. Results: Less experienced pediatricians were more likely to (...)
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  2.  17
    The Impact of Emotional Labor on User Stickiness in the Context of Livestreaming Service—Evidence From China.Yunxia Shi, Chunhao Ma & Yuxin Zhu - 2021 - Frontiers in Psychology 12.
    Improving the user stickiness becomes increasingly valued, due to the severe user churn of livestreaming services. Previous studies pay much attention to the influencing factors of technology on user stickiness, ignoring the emotional factors. This study examined the impact of the emotional labor of network anchors on user stickiness in the context of livestreaming service. We extended prior findings in three ways. The results of Study 1 demonstrated that the emotional labor of network anchor positively influenced user stickiness, (...)
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  3.  23
    Does Improving Geographic Access to VA Primary Care Services Impact Patients' Patterns of Utilization and Costs?John C. Fortney, Matthew L. Maciejewski, James J. Warren & James F. Burgess - 2005 - Inquiry: The Journal of Health Care Organization, Provision, and Financing 42 (1):29-42.
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  4.  35
    The Impact of Academic Service Learning as a Teaching Method and its Effect on Emotional Intelligence.Niall Hegarty & John Angelidis - 2015 - Journal of Academic Ethics 13 (4):363-374.
    This article explores Academic Service Learning as a teaching method which bridges the gap between academic requirements for learning and the need of society to have individuals willing to give their time and effort to benefit others in need. Students as part of a course learning requirement engaged in a consulting project whereby a non-profit organization was advised on both short term and long term planning. Students were exposed to the operational needs of the organization as well as the (...)
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  5.  39
    Managerial Views of Corporate Impacts and Dependencies on Ecosystem Services: A Case of International and Domestic Forestry Companies in China.D. D’Amato, M. Wan, N. Li, M. Rekola & A. Toppinen - 2018 - Journal of Business Ethics 150 (4):1011-1028.
    A line of research is emerging investigating the private sector impacts and dependencies on critical biodiversity and ecosystem services, and related business risks and opportunities. While the ecosystem services narrative is being forwarded globally as a key paradigm for promoting business sustainability, there is scarce knowledge of how these issues are considered at managerial level. This study thus investigates managerial views of corporate sustainability after the ecosystem services concept. We analyse interviews conducted with 20 managers from domestic and international forestry (...)
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  6.  23
    The Impact of Consumer Purchase Behavior Changes on the Business Model Design of Consumer Services Companies Over the Course of COVID-19.Hu Tao, Xin Sun & Jinfang Tian - 2022 - Frontiers in Psychology 13:818845.
    The COVID-19 pandemic has had a profound psychological and behavioral impact on people around the world. Consumer purchase behaviors have thus changed greatly, and consumer services companies need to adjust their business models to adapt to this change. From the perspective of consumer psychology, this paper explores the impact of consumer purchase behavior changes over the course of the pandemic on the business model design of consumer services companies using a representative survey of 1,742 individuals. Our results show (...)
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  7.  12
    The impact of perceived control and power on adolescents’ acceptance intention of intelligent online services.Ying Yan, Wenfang Fan, Bingjia Shao & Yuanyang Lei - 2022 - Frontiers in Psychology 13.
    A higher level of intelligence can improve adolescents’ interactions with intelligent online services, although overemphasizing intelligent online services may nullify their sense of autonomy and in turn affect their acceptance intention. Enterprises have therefore focused on the best ways through which to provide intelligent online services. Based on the technology acceptance model, this study constructs a theoretical model of the impact of perceived control and power on adolescents’ acceptance intention of intelligent services. Through a scenario experiment involving an intelligent (...)
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  8.  4
    The Impact of Nurses Completing their Educational Attainment on the Health Services Provided to Patients and Reviews in Health Centers.Madiha S. Almalayo, Aishah G. Alotibi, Ghadi M. Albshri, Hajar G. Almohmadi, Mona T. Alnemari, Zainab H. Alhowsawy, Badur M. Albeshri, Noor M. Albshre, Bandar J. Alharbi & Lamya M. Bakhsh - forthcoming - Evolutionary Studies in Imaginative Culture:423-429.
    This current study aims to know the impact of a nurse completing his educational attainment and its impact on the health services provided to society in general. It is also important to know the effect of completing his educational attainment on the quality of work and better dealing with patients and medical staff. It is also important to know its impact on increasing the organization of his time at work. Knowing its impact on increasing his efficiency (...)
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  9.  19
    Social impact of the results of the Service of Assisted Reproduction of Low Complexity of Camagüey.Orisel del Carmen Rodríguez Abalo, Lorena Morales Tarajano, Mailet Morales Tarajano & Gilberto Méndez Guerrero - 2019 - Humanidades Médicas 19 (1):1-15.
    RESUMEN Introducción: El mundo enfrenta un acelerado envejecimiento poblacional y tasas de fecundidad por debajo de los niveles de reemplazo, situación a la que no son ajenos la población y el servicio de Salud cubanos. Objetivo: Valorar las implicaciones sociales de los resultados del Servicio Provincial de Reproducción Asistida de Baja Complejidad de Camagüey, durante el bienio 2016-2017, dados en el incremento del número de embarazos logrados por Estimulación Ovárica Controlada e Inseminación Intrauterina. Métodos: En la contribución se emplearon los (...)
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  10.  10
    Assessing Impacts of “Anti-Equity” Legislation on Health Care and Public Health Services.James G. Hodge, Erica N. White, Jennifer L. Piatt & Camille Laude - 2024 - Journal of Law, Medicine and Ethics 52 (1):172-177.
    A deluge of state “anti-equity” legislative bills seek to reverse prevailing trends in diversity, equity, and inclusion; withdraw protections of LGBTQ+ communities; and deny access to gender-based care for trans minors and adults. While the political and constitutional fate of these acts is undetermined, profound impacts on patients and their providers are already affecting the delivery of health care and public health services.
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  11.  19
    The Impacts of Perceived Risk and Negative Emotions on the Service Recovery Effect for Online Travel Agencies: The Moderating Role of Corporate Reputation.Jiahua Wei - 2021 - Frontiers in Psychology 12.
    This study explores the impact mechanism of perceived risk and negative emotions on the service recovery effect of an online travel agency through a scenario experiment. The results show that: perceived risk has positive and negative impacts on negative emotions and service recovery satisfaction, negative emotions have a negative impact on service recovery satisfaction, and corporate reputation plays a positive moderating role in the relationship between perceived risk and service recovery satisfaction. This study is (...)
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  12.  13
    The impact of stretch service goals on unethical behaviors of nurses: A three-wave cross-sectional study.Yali Li, Haiqing Shi & Taiwen Feng - forthcoming - Nursing Ethics.
    Background Stretch service goals strive to motivate healthcare practitioners to maintain high quality in service provision. However, little is known about how stretch service goals trigger nurses’ unethical behavior. Research aim This study aimed to investigate the influence of stretch service goals on nurses’ unethical behavior, as well as the mediating effects of patient entitlement and nurses’ emotional dissonance. Research design A quantitative cross-sectional study is designed. Participants and research context We sourced data by conducting a (...)
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  13.  30
    The impact of an ethics training programme on the success of clinical ethics services.Andrea Dörries, Alfred Simon, Jochen Vollmann & Gerald Neitzke - 2014 - Clinical Ethics 9 (1):36-44.
    The interdisciplinary Hannover Qualification Programme on ethics consultation has trained hospital staff to operate clinical ethics services in their respective hospitals since 2003. To evaluate Hannover Qualification Programme, all former participants were contacted using an online questionnaire including four domains: status quo before attending Hannover Qualification Programme, present status, impact of Hannover Qualification Programme, future challenges. Research objectives were the long-term satisfaction with Hannover Qualification Programme and its impact on clinical ethics services. The response rate was 45% (167/369). (...)
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  14.  46
    The Impact of Community Service Learning Upon the Worldviews of Business Majors Versus Non-Business Majors at an American University.Scott C. Seider, Susan C. Gillmor & Samantha A. Rabinowicz - 2011 - Journal of Business Ethics 98 (3):485 - 503.
    The SERVE Program at Ignatius University seeks to foster the ethical development of its participants by combining academic study of philosophy and theology with a year-long community service project. This study considered the impact of the SERVE Program upon Ignatius University students majoring in business in comparison to students pursuing majors in the liberal arts, education, and nursing. Findings from this study offer insight into the response of business students to ethical content in comparison to students pursuing degrees (...)
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  15. Impact of timely delivery of services during the flood in Kerala and other challenges.N. Sreelatha - 2021 - In Sibnath Deb & G. Subhalakshmi (eds.), Delivering justice: issues and concerns. London: Routledge.
     
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  16.  4
    Exploring the open-source impact on Bangladesh academic library service sustainability.Nur Ahammad, Farrah Diana Saiful Bahri & Haslinda Husaini - 2024 - Journal of Information, Communication and Ethics in Society 22 (4):478-493.
    Purpose This study investigates the impact of open-source software (OSS) on the sustainability of academic library services in Bangladesh. It aims to understand how OSS can address budget constraints, technological demands and the need for enhanced service delivery in these libraries. Design/methodology/approach An in-depth qualitative research approach was used, involving semi-structured interviews with library administrators, IT staff and librarians from various academic institutions across Bangladesh. Findings The study reveals that OSS adoption is primarily driven by financial imperatives and (...)
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  17.  6
    The Impact of Organizational Psychology Factors for the Cross-Border Legal Service Entrepreneurs.Chengjin Xu & Zhe Zhang - 2020 - Frontiers in Psychology 11.
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  18.  16
    Research on the Impact of Customer Participation in Virtual Community on Service Innovation Performance— The Role of Knowledge Transfer.Jianhua Wang - 2022 - Frontiers in Psychology 13.
    Internet technology has given birth to continuous changes in business model and format innovation. With increasingly critical consumers, blowout development model and format innovation, enterprises are increasingly aware of the importance of customer participation in service innovation. At the same time, the development of information technology provides convenient conditions for communication between enterprises and customers, and online virtual community also provides a platform for customers to participate in the process of enterprise service innovation in an instant. Based on (...)
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  19.  17
    Multilevel Impacts of Transformational Leadership on Service Quality: Evidence From China.Fangguo Su, Dejun Cheng & Shanshan Wen - 2019 - Frontiers in Psychology 10.
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  20.  28
    The impact of agricultural extension services on social capital: an application to the Sub-Saharan African Challenge Program in Lake Kivu region.Fédes van Rijn, Ephraim Nkonya & Adewale Adekunle - 2015 - Agriculture and Human Values 32 (4):597-615.
    Many participatory projects in rural Africa aim indirectly to enhance development by promoting different dimensions of social capital: cooperation in networks, trust, and norms of behavior that encourage mutually beneficial action. However, it is unclear whether these development initiatives can actually influence social capital, especially in the short term. To address this question, we used semi-experimental data to investigate the effects of agricultural research and development on various indicators of social capital in the border region of Rwanda, Uganda, and the (...)
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  21.  25
    Policy impact on information technology programming in the social services.Yitzhak Berman, A. Solomon Eaglstein & David Phillips - 1995 - Knowledge, Technology & Policy 8 (1):23-32.
  22.  25
    Measuring the impact of clinical ethics support services: further points for consideration.Virginia Sanchini, Chiara Crico, Paolo G. Casali & Gabriella Pravettoni - 2022 - Journal of Medical Ethics 48 (11):877-878.
    In their contribution, Kok et al raise a relevant, though often underestimated, issue: clinical ethics support services are often assumed to lead to an improvement of quality of care at the organisational level, but evidence in support of this claim is weak, if not completely lacking.1 Therefore, the authors propose a complex theoretical model connecting a specific kind of CESS, moral case deliberation, with mechanisms for quality of care improvement at the individual and the organisational level. The proposal is original, (...)
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  23.  11
    The Impact of the Covid-19 Pandemic on Consumers' Intention to Use Shared-Mobility Services in German Cities.Marion Garaus & Christian Garaus - 2021 - Frontiers in Psychology 12.
    One sector that severely suffers from the outbreak of the coronavirus is carsharing. The downswing of the carsharing industry may not only experience negative economic consequences but also ecological ones. Carsharing has the potential to reduce emissions, occupied space, and congestion and hence can actively contribute to mitigating climate change. As Bill Gates strikingly states: “Covid-19 is awful. Climate change could be worse.” For this reason, it is important to understand which underlying mechanisms drive carsharing usage during the Covid-19 pandemic. (...)
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  24.  8
    Ethicality in B2B Service Delivery: Examining the Impact of Individual and Organisational Ethics on Firm Performance Through Ethical Leadership and Climate.S. Sreejesh & Subhadip Roy - forthcoming - Journal of Business Ethics:1-20.
    The criticality of ethical practices in B2B service delivery is increasingly recognised for its substantial impact on firm performance. However, there remains a gap in understanding how ethicality at managerial and staff levels translates into tangible business outcomes in B2B contexts. This study aims to bridge this gap, focusing on the impact of ethicality on perceived service delivery performance and firm performance, mainly through ethical leadership and climate lenses. The research objectives include unravelling the dynamics between (...)
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  25.  23
    Professional identity and professional services staff: understanding and impact.Joanne Caldwell - 2022 - Perspectives: Policy and Practice in Higher Education 26 (4):140-147.
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  26.  14
    The contribution of cathedrals to psychological health and well-being: Assessing the impact of Cathedral Carol Services.Leslie J. Francis, Susan H. Jones & Ursula McKenna - 2021 - HTS Theological Studies 77 (4):8.
    This study was designed to test the hypothesis that events such as the Christmas Eve Carol Services at Liverpool Cathedral that include some regular churchgoers (people who attend services most weeks) and much larger numbers of occasional visitors (who may attend church only once or twice a year) make a significant impact on the psychological health and well-being of the participants. Using a repeat-measure design, participants were invited to complete a copy of the Oxford Happiness Questionnaire while they were (...)
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  27.  17
    Understanding the Joint Impacts of Cognitive, Social, and Geographic Proximities on the Performance of Innovation Collaboration Between Knowledge-Intensive Business Services and the Manufacturing Industry: Empirical Evidence From China.Ting Zhao, Meng Yang, Zhijuan Cao & Xiang Wang - 2022 - Frontiers in Psychology 13.
    Most previous empirical studies just addressed the influence of geographical proximity on interactive learning regarding the collaboration between knowledge-intensive business service and manufacturing industries. Drawing upon the social cognitive and knowledge-based perspective, this study bridged the research gaps by investigating the joint effects of geographical proximity and two representative non-geographic-proximities in fostering manufacturing firms’ innovation performance. In terms of the empirical analysis, we applied a research sample that involves the data of various manufacturing industries in 260 cities of China (...)
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  28.  21
    Implicit religion, Anglican cathedrals, and spiritual wellbeing: The impact of carol services.Leslie J. Francis, Ursula McKenna & Francis Stewart - 2024 - HTS Theological Studies 80 (1):9.
    Rooted in the field of cathedral studies, this paper draws into dialogue three bodies of knowledge: Edward Bailey’s notion of implicit religion that, among other things, highlights the continuing traction of the Christian tradition and Christian practice within secular societies; David Walker’s notion of the multiple ways through which in secular societies people may relate to the Christian tradition as embodied within the Anglican Church and John Fisher’s notion of spiritual wellbeing as conceptualised in relational terms. Against this conceptual background, (...)
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  29.  26
    Communicative Ecology of Hajj Pilgrims and Its Impact on Perceived Satisfaction with the Services Provided by the Saudi Government.Fazal Rahim Khan, Osman Gazzaz & Fatima M. Al Majdhoub - forthcoming - Intellectual Discourse:62-88.
    This study has examined the problems’ related to communicativeecology of pilgrim sojourners in Saudi Arabia and its impact on the levelsof their satisfaction with the services provided in a probability sample of439 Pakistani pilgrims. The sojourners’ communication ecology in problemsituations comprises eleven communication sources. Of these, contactswith family/friends and co-pilgrims made top of the list followed by suchcommunity organization sources like information counters, tour operators, andthe Pakistani Hajj mission officials. The mediated sources of contacts with theethnic newspaper, and the (...)
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  30.  17
    Relevance of a normative framework for evaluating the impact of clinical ethics support services in healthcare.Oliver Rauprich, Georg Marckmann & Jan Schildmann - 2022 - Journal of Medical Ethics 48 (12):987-988.
    Evaluating the impact of clinical ethics support services remains a challenging task. 1 Against this background, we applaud the authors for developing a theoretical framework that aims to explain how repeated moral case deliberations may promote ‘practical wisdom’ in healthcare professionals and improve the quality of care in health facilities. 2 In our view, it is of particular value to draw attention to the learning processes that may be induced by ethics support services. Understanding such learning processes on the (...)
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  31.  23
    Cathedrals as agents of psychological health and well-being within secular societies: Assessing the impact of the Holly Bough service in Liverpool Cathedral.Leslie J. Francis & Susan H. Jones - 2020 - HTS Theological Studies 76 (3):8.
    This study is designed to test the hypothesis that events like the Holly Bough service held in Liverpool Cathedral on the fourth Sunday of Advent that attracts a wide range of participants, including regular churchgoers and occasional (sometimes annual) visitors, contribute significantly to the psychological health and well-being of these participants. At the Holly Bough service held in 2019, a total of 383 participants (139 men, 229 women and 15 individuals who preferred anonymity) completed a recognised measure of (...)
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  32.  43
    The Impact of Managed Care on the Use of Outpatient Mental Health and Substance Abuse Services in Puerto Rico.Margarita Alegría, Thomas McGuire, Mildred Vera, Glorisa Canino, Daniel Freeman, Leida Matías, Carmen Albizu, Heriberto Marín & José Calderón - 2001 - Inquiry: The Journal of Health Care Organization, Provision, and Financing 38 (4):381-395.
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  33.  11
    Approach with initiative or hold on passively? The impact of customer-perceived dependence on customer forgiveness in service failure.Xin Chen, Shuojia Guo, Jie Xiong & Shuyi Hao - 2022 - Frontiers in Psychology 13.
    Service failure is almost inevitable with the intensifying competition in the service market and expectation of heterogeneous customers. The customer–firm relationship can significantly influence customers’ subsequent attitudes and behaviors to the service provider when they encounter service failure. This study proposes a theoretical model to examine how customer-perceived dependence affects their forgiveness toward a service failure in attribution logic. According to an experiment with 138 and a survey with 428 commercial bank customers, we used a (...)
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  34.  48
    Knowledge-intensive systems in the social service agency: Anticipated impacts on the organisation. [REVIEW]William J. Ferns & Abbe Mowshowitz - 1995 - AI and Society 9 (2-3):161-183.
    Shrinking resources and the increasing complexity of clinical decisions are stimulating research in knowledge-intensive computer applications for the delivery of social services. The expected benefits of knowledge-intensive applications such as expert systems include improvement in both the quality and the consistency of service delivery, augmentation of institutional memory, and reduced labour costs through greater reliance on paraprofessionals. This paper analyses the likely impacts of knowledge-intensive systems on social service organisations, drawing on trends in related service-delivery fields, and (...)
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  35.  48
    Protocol‐based care: impact on roles and service delivery.Jo Rycroft-Malone, Marina Fontenla, Debra Bick & Kate Seers - 2008 - Journal of Evaluation in Clinical Practice 14 (5):867-873.
  36.  42
    Measuring the impact of a business ethics course and community service experience on students' values and opinions.James Weber & Stephanie M. Glyptis - 2000 - Teaching Business Ethics 4 (4):341-358.
  37.  7
    International Service Learning: Engaging Host Communities.Marianne Larsen (ed.) - 2015 - Routledge.
    International service learning programs are growing more popular with students looking to advance their skills and knowledge to become global citizens. While the benefits of these programs among students are well documented, little is known about the implications they have on host communities themselves. This volume explores the impact of ISL programs on members of host communities who are increasingly influenced by the presence of international students in their lives. Drawing upon post-colonial, feminist and other critical and decolonizing (...)
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  38.  34
    How pre-service teachers’ sense of teaching efficacy and preparedness to teach impact performance during student teaching.Amber L. Brown, Joyce Myers & Denise Collins - forthcoming - Tandf: Educational Studies:1-21.
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  39.  75
    The Impact of Service Supplier’s Unethical Behavior to Buyer’s Satisfaction: An Empirical Study. [REVIEW]Ramazan Kaynak & Tuba Sert - 2012 - Journal of Business Ethics 109 (2):219-226.
    In today’s marketing conditions, it becomes really vital for companies to establish an appropriate relationship with suppliers and salesperson based on ethical values in order to survive. Besides, ensuring an effective relationship between the parties would contribute to increase buyer satisfaction along with economic and social satisfaction. In this study, the direct effects of suppliers’ and salespersons’ unethical behaviors on buyer satisfaction, and the moderator effect of communication between buyer–supplier relationships are examined. The results of the study have revealed that (...)
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  40. Cost containment in dentistry and its impact on the distribution of services.George M. Gluck, Mila A. Aroskar & Arthur Nezu - 1983 - Theoretical Medicine and Bioethics 4 (2).
    The purpose of this paper is to describe the nature of dental practice and to identify some recent innovations which have effect on cost containment in dentistry. The first of these innovations is dental insurance or prepaid dental services. Dental insurance has only recently emerged as a significant economic factor. The chronic and prevalent nature of dental disease mandates that the management of these programs incorporate insurance devices which limit demand and utilization. These devices amount to cost containment measures. The (...)
     
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  41.  31
    Understanding Government Decisions to De-fund Medical Services Analyzing the Impact of Problem Frames on Resource Allocation Policies.Mark Embrett & Glen E. Randall - 2021 - Health Care Analysis 29 (1):78-98.
    Many medical services lack robust evidence of effectiveness and may therefore be considered “unnecessary” care. Proactively withdrawing resources from, or de-funding, such services and redirecting the savings to services that have proven effectiveness would enhance overall health system performance. Despite this, governments have been reluctant to discontinue funding of services once funding is in place. The focus of this study is to understand how the framing of an issue or problem influences government decision-making related to de-funding of medical services. To (...)
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  42.  16
    The impact of recent changes in public health insurance on community‐based health‐care in the USA.Nancy Milio - 2000 - Nursing Inquiry 7 (4):266-273.
    The impact of recent changes in public health insurance on community‐based health‐care in the USARecent changes in US government‐funded healthcare insurance are having profound impacts on all types of community‐based health‐care, reducing access to care by vulnerable populations. This article traces the impacts of recent policies on a range of community institutions in which nurses play a critical role, such as health centers, highlighting the effects on access to care and the survival of non‐profit services in less‐advantaged communities. In (...)
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  43. Insert Instruction Here: The Impact of the Service Model on Authentic Teaching.Christine M. Moeller - 2020 - In Veronica Arellano Douglas & Joanna Gadsby (eds.), Deconstructing service in libraries: intersections of identities and expectations. Sacramento, CA: Litwin Books.
     
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  44.  9
    Impact of Defending Strategy Decision on DDoS Attack.Chunming Zhang - 2021 - Complexity 2021:1-11.
    Distributed denial-of-service attack is a serious threat to cybersecurity. Many strategies used to defend against DDoS attacks have been proposed recently. To study the impact of defense strategy selection on DDoS attack behavior, the current study uses logistic function as basis to propose a dynamic model of DDoS attacks with defending strategy decisions. Thereafter, the attacked threshold of this model is calculated. The existence and stability of attack-free and attacked equilibria are proved. Lastly, some effective strategies to mitigate (...)
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  45.  3
    LASPO 2012: ten years and beyond – a socio-legal study of the impact of legal aid cuts on service providers in England and Wales.Olubunmi Onafuwa - forthcoming - Legal Ethics:1-18.
    Major reforms via the Legal Aid, Sentencing and Punishment of Offenders (LASPO) Act 2012 and subsequent reforms have reduced the legal aid budget and the scope of eligibility in criminal as well as civil cases. According to Mansfield et al., the principles of justice that embody the legal aid provision has been neglected by governments for over a decade and as such; created a gap that emasculates the most vulnerable in society, such as recipients of legal aid. This study employs (...)
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  46. Promoting equity and accountability in multicultural classrooms: Pre-service teachers use student work to evaluate the impact of standards-based instruction on student learning.D. E. McKibbens - 2005 - Journal of Thought 40 (3).
  47.  36
    Recover From Failure: Examining the Impact of Service Recovery Stages on Relationship Marketing Strategies.Jie Gao, Lixia Yao, Xiao Xiao & Peizhe Li - 2022 - Frontiers in Psychology 13.
    PurposeGiven the digital transformation of service businesses by providing online food services and the influence of online reviews on consumers’ purchasing decisions, this study examines how service recovery attributes in different stages influence relationship marketing strategies, i.e., relationship quality and customer loyalty after service failure. This study is built upon a revised service recovery cycle model by accounting for three stages and their corresponding attributes; whereon a conceptual stage model of service recovery is proposed. This (...)
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  48.  60
    Why animal welfare is not biodiversity, ecosystem services, or human welfare: Toward a more complete assessment of climate impacts.Katie Mcshane - 2018 - Les Ateliers de l'Éthique / the Ethics Forum 13 (1):43-64.
    KATIE McSHANE | : Taking the Fifth Assessment Report of the Intergovernmental Panel on Climate Change as representative, I argue that animal ethics has been neglected in the assessment of climate policy. While effects on ecosystem services, biodiversity, and human welfare are all catalogued quite carefully, there is no consideration at all of the effects of climate change on the welfare of animals. This omission, I argue, should bother us, for animal welfare is not adequately captured by assessments of ecosystem (...)
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  49.  52
    On thinging things and serving services: technological mediation and inseparable goods. [REVIEW]Wolter Pieters - 2013 - Ethics and Information Technology 15 (3):195-208.
    In our high-tech society, the design process involves profound questions about the effects of the resulting goods, and the responsibilities of designers. In the philosophy of technology, effects of “things” on user experience and behaviour have been discussed in terms of the concept of technological mediation. Meanwhile, what we create has moved more and more towards services (processes) rather than products (things), in particular in the context of information services. The question is raised to what extent the concept of technological (...)
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  50.  15
    Social protest action, stakeholder management, and risk: Managing the impact of service delivery protests in South Africa.Albert Wöcke, Robert Grosse, Morris Mthombeni & Stefan Pfeffer - 2023 - Business and Society Review 128 (3):436-458.
    Stakeholder management is an important method for reducing business risk. Recent decades have seen the growth of a new type of stakeholder: social protest stakeholders, individuals engaging in protest action which is directed at other unrelated parties, often the government. However, the actions of social protest stakeholders may negatively affect companies located nearby. This stakeholder category has not received any formal attention in the literature, and this article addresses the knowledge gap by exploring the effects of community-driven protest action in (...)
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